Libry · 2025
Overview
Tierra transformed Libry's outdated reporting UI into a sleek, modern modal — enhancing user trust, UX consistency, and overall product quality.
Outcome
A modern modal interface that aligned with industry standards — improving Libry's perceived product quality, user trust, and NPS, by treating a small but important feature with the respect it deserved.
About Libry
For platforms like Libry, trust is everything. As a creativity-centred app where users engage, share, and connect, creating a safe and intuitive experience isn't just a feature — it's foundational. But early user feedback kept surfacing one small yet significant gap: the report feature. It looked off, felt disconnected from the rest of the UI, and didn't meet modern expectations of clarity or comfort when flagging problematic content.
The Challenge
The original report interface wasn't visually consistent with the rest of Libry's product — creating a jarring mismatch at a sensitive moment in the user journey.
The feature didn't inspire confidence or usability — two vital ingredients for any moderation tool that users need to trust.
Some users simply didn't notice the feature at all, meaning problematic content could go unreported.
A poor reporting UI can deeply affect perceived app quality, user trust, and NPS — issues that compound over time if left unaddressed.
How We Helped
Designed a floating modal that met modern industry standards — clean, focused, and familiar. Instead of reinventing the wheel, the focus was on what works: clarity, comfort, and confidence.
Applied familiar patterns in spacing, iconography, and interaction — ensuring the report experience felt like a natural part of Libry's interface, not an afterthought bolted on.
Used light UI treatments consistent with Libry's minimal and elegant aesthetic — keeping the modal unobtrusive while still being immediately visible and actionable.
Built quickly to address an immediate user need, without cutting corners — proving that speed and quality aren't mutually exclusive when the problem is well-defined.
The Outcome
Improved User Trust
The redesigned modal gave users confidence that reporting worked — reducing friction at a sensitive interaction point and improving overall platform safety perception.
UI Consistency Restored
The report feature now feels like an intentional, well-crafted part of Libry's interface — not a disconnected remnant from an earlier design era.
Higher Perceived Product Quality
Small features shape big perceptions. A single modal redesign quietly transformed how users felt about Libry's overall product maturity and attention to detail.
Foundation for Smarter Reporting
Plans are already in motion to introduce a detailed comments field — giving users more context when reporting. The modal redesign created a solid foundation for this future iteration.
